I need help with a point refund/ deduction

I've redeemed an item from the Rewards Boutique, but my order has failed.
Not to worry, points from failed orders will automatically be refunded within 7 business days.

I've redeemed an item from the Rewards Boutique, but it didn't come in my order.
We’re sorry for the inconvenience. Please reach out to our Customer Service Team here and we’ll get it sorted out.

What happens to my points when I return an item/s?
Unfortunately, all points from the purchase, including bonus points, will be deducted from your account when an item is returned.