What if my payment has failed?

Payment Pending Status:

Please check your bank or credit card statement to ensure you haven't been charged. If there are no charges, you can place a new order.

Payment Failed Status:

You will receive an email with a link to retry your payment or change your payment method. If you haven't received this email, please check your bank or credit card statement to confirm there are no charges for your order. If there are no charges, you can place a new order.

Important Notes:

·       If you don't take action on a Payment Pending or Payment Failed order, it will automatically expire and be considered unsuccessful/cancelled.

·       If you redeemed a Sephora Beauty Pass Reward, Welcome, or Birthday Rewards in a Payment Pending or Payment Failed order, your points or gift will be credited back to your account after 8 days.

If you need further assistance, please contact our Customer Service Team here.