What if my payment has failed?

There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team here and let us help you.

Redeemed a Sephora Beauty Pass Reward with your failed order?
- For item(s) from the Rewards Boutique: Points will automatically be credited back to your account after 7 business days.
- For Welcome and Birthday Rewards: Please reach out to our Customer Service Team here.