Orders
- How do I place an order?
- Where is my order confirmation number?
- How do I know if my order went through?
- Why does my order status show 'Payment Pending'?
- Can I make changes to or cancel my order once it's been placed?
- I am having issues using the coupon/voucher code
Delivery
- How can I track my order?
- What are your delivery options and how much is shipping?
- Can I collect my online order directly from a Sephora Store?
- Am I able to choose what time my parcel gets delivered?
- I was not/ am not available to receive my parcel upon delivery.
- What should I do if there's a delay in my delivery?
Payment
Refunds, Returns and Exchange
Sephora Beauty Pass
- What are Beauty Pass Store Events?
- How can I burn my Points?
- What will happen to my expired points?
- How am I affected? What happens to my current Beauty Pass Points?
- When will the New Points Expiry Policy begin?
- How does the New Points Expiry Policy work?
Sephora Beauty Passport
Stores
Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
V Cycle
- How can I recycle my beauty products?
- How do I earn Beauty Pass Points for my recycled empty beauty products?
- Where do I go to return my empty beauty products in-store?
- What can I return to a Sephora x V Cycle Recycle Bin?
- What can’t I put in a Sephora x V Cycle Recycle Bin?
- What happens to my items once I hand them in to any Sephora Store?
Others
- Are your products authentic?
- Can I get a list of ingredients for a product?
- Can you notify me when an out of stock product is back in stock?
- Do you offer product samples?
- Can I request or suggest a product or brand?
- Do I earn points for reviewing products?